**Kittys Zone – Online Payment Gateway Refund and Return Policy**

*Effective Date: 22-10-2022*

At KITTYS ZONE PETS L.L.C (SOLE PROPRIETORSHIP), we strive to ensure your satisfaction with our products. Please review our return policy outlined below:

1. **Acceptance of Returns:**
– We accept returns within 7 days of receipt, provided the delivery packaging has not been opened or the products are damaged or incorrect. Please notify us of the issue and return the box in its original packaging.

2. **Conditions for Returns:**
– We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging.

3. **Damaged or Wrong Product:**
– In instances of damaged or wrong products, we will make every effort to send you a replacement or refund the payment, depending on your preference.

4. **Return Process:**
– If the conditions for return are met, please ship the products back to us using a registered courier service. Upon receipt, we will initiate a full refund.

5. **Refusal of Returns:**
– We reserve the right to refuse any returned shipments if the product has been used or tampered with.

6. **Non-Refundable Fees:**
– Shipping and handling fees are non-refundable.

7. **No Refund Policy and NO Cancellation:**
– It is crucial to note that we have a strict no-refund policy and do not allow cancellations after the purchase decision is made. This information is communicated to cardholders before the purchase to prevent any misunderstanding or disputes.

8. **Contact Us:**
– For any inquiries or concerns related to returns, please contact us at info@kittyszone.ae. Include your order number and a detailed description of the issue for efficient assistance.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions, feel free to reach out to us before making a purchase decision. Your satisfaction is important to us, and we are here to assist you in any way we can.

At Kittys Zone, we strive to provide a seamless and secure online payment experience for our customers. This Refund and Return Policy outlines the procedures and conditions under which refunds may be issued for payments made through our online payment gateway. If you have any questions or require assistance, please contact us at info@kittyszone.ae or +971 585830466.

**1. Refund Eligibility**

a. Refunds for payments made through our online payment gateway are primarily governed by the terms and conditions related to the specific services provided by Kittys Zone, such as dog grooming, cat grooming, and dog training.

b. You may be eligible for a refund if:

i. A payment was made in error, such as a duplicate transaction.

ii. You cancel a service appointment in accordance with our service cancellation policy.

iii. A payment was made but the related service could not be delivered due to circumstances beyond your control.

**2. Refund Process**

a. To initiate a refund request, please contact us at info@kittyszone.ae or +971 58 58 30466. Provide the following information:

i. Your name and contact information.

ii. The transaction date and reference number.

iii. A detailed reason for the refund request.

b. Once your request is received, we will review it and assess its eligibility.

c. Refunds will be issued using the same payment method used for the original transaction. In some cases, refunds may be processed through alternative methods at our discretion.

**3. Refund Timeframe**

a. The time required to process a refund may vary depending on the payment method and financial institutions involved. Generally, refunds can take up to 7-14 business days to appear in your account.

**4. Non-Refundable Payments**

a. Payments for services that have already been delivered and completed are generally not eligible for refunds. Please refer to our standard service terms and conditions for more information.

**5. Changes to Refund and Return Policy**

a. Kittys Zone reserves the right to amend this Refund and Return Policy as needed to reflect changes in our practices and services. Any updates will be posted on our website and take effect upon publication.

**6. Contact Us**

If you have questions or require further information about our Refund and Return Policy, please contact us at:

– Email: info@kittyszone.ae
– Phone: +971 58 58 30466

By using our online payment gateway, you acknowledge and agree to abide by the terms and conditions outlined in this Refund and Return Policy. Thank you for choosing Kitty’s Zone for your online payment needs.