Thank you for choosing KITTYS ZONE PETS L.L.C (SOLE PROPRIETORSHIP). Our delivery policy is designed to ensure a smooth and reliable shipping experience. Please read the details below to understand our process and terms.
1. **Shipping Process:**
– We utilize third-party courier services for the delivery of our products. The shipping process involves careful handling to maintain the quality of the items during transit.
2. **Delivery Fees:**
– For deliveries within the UAE, a flat-rate delivery fee of AED 10 will be applied. The exact delivery fees for international shipments will be calculated and displayed on the checkout page based on the country and location.
3. **Free Delivery:**
– Enjoy free delivery on orders that meet specified criteria, as indicated on our website or during promotional periods.
4. **Delivery Time:**
– Delivery within UAE cities is typically completed within 1 – 2 working days. For international shipments, please allow 4 to 10 working days for delivery, depending on the destination.
5. **Address Information:**
– To avoid any delivery delays, please ensure that you provide accurate and complete address details along with your contact information during the checkout process.
6. **Proof of Delivery:**
– We prioritize the secure and accurate delivery of your items. To ensure transparency and customer satisfaction, we require a proof of delivery receipt. This receipt will be signed and confirmed by the customer upon receiving the items.
7. **Order Tracking:**
– Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status and estimated delivery time of your shipment on the courier company’s website.
8. **International Deliveries:**
– For international deliveries, customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s regulations.
9. **Contact Us:**
– If you have any questions or concerns regarding the delivery of your order, please contact our customer service team at Info@kittyszone.ae We are here to assist you.
Thank you for choosing KITTYS ZONE PETS L.L.C (SOLE PROPRIETORSHIP). We strive to provide a reliable and efficient delivery service to enhance your overall shopping experience.