**Kittys Zone – Cancellation Policy**

*Effective Date: 22-10-2022*

**Cancellation Policy**

Thank you for choosing KITTYS ZONE PETS L.L.C (SOLE PROPRIETORSHIP). Please review our cancellation policy below for a clear understanding of the conditions and procedures.

1. **Cancellation Timeframe:**
– Customers have the option to cancel their orders or requested services within 24 hours from the time of purchase.

2. **Refund Process:**
– Refunds for cancelled orders will be processed back to the payment solution used initially by the customer. This may include the original credit/debit card or other payment methods.

3. **Refund Timeline:**
– Please allow for up to 45 days for the refund transfer to be completed. The timeline for the refund may vary depending on the processing time of the payment gateway and financial institutions.

4. **Cancellation Conditions:**
– Cancellation will only be allowed within the specified 24-hour timeframe. Once this period has passed, we regret to inform you that cancellations will not be accepted.

5. **Contact Us for Cancellations:**
– To initiate a cancellation, please contact our customer service team promptly at [info@kittyszone.ae]. Provide your order number and a detailed explanation of the reason for cancellation.

6. **Acknowledgment of Cancellation:**
– Upon receiving your cancellation request, we will acknowledge it and initiate the refund process. You will be notified of the status of your refund via the contact information provided during the order process.

7. **Non-Refundable Fees:**
– Certain fees, such as non-refundable shipping and handling fees, may not be included in the refund.

8. **Change of Mind:**
– Please note that once the cancellation window has passed, we are unable to accommodate cancellations due to a change of mind. We encourage customers to carefully review their orders before confirming the purchase.

If you have any questions or concerns regarding the cancellation process, please do not hesitate to contact us at [Info@kittyszone.ae]. We are committed to providing a seamless and transparent cancellation experience for our valued customers.